Accepted & Restricted Pets

For safety and health reasons, we only accept pets listed in our Accepted Animal Types, and all pets must meet our Animal Health Conditions.

❌Animals We Do Not Accept

For safety, legal, and handling reasons, we do not service:

Accepted Animal Type

To keep both pets and staff safe:

Accepted
Small to *Medium Dogs: after behaviour and temperament assessment
Not accepted
Large & Giant Breeds: Not accepted at this time
Guard / High-Protection Breeds (e.g., Rottweiler, Doberman, Cane Corso, Pit Bull Types)

*For any medium-sized dogs, we require:

3 x 30-minute walking sessions prior to your first home visit
This helps us build trust, understand your dog’s behaviour, and ensure compatibility between your dog and our team.

We welcome pets that are:

Healthy and Vaccinated – Pets must be up-to-date on core vaccinations (dogs: C5 or equivalent; cats: F3 or equivalent).
Free from Contagious Illnesses – Pets must not show symptoms of illness such as coughing, sneezing, vomiting, diarrhea, or skin infections.
Parasite-Free – All pets must be protected against fleas, ticks, and worms.
Social and Manageable – Pets should be friendly or safely manageable around our carers. Reactive pets may still be accepted with prior disclosure and behavior notes.
Desexed (for Group Care) – Dogs or cats joining group play or social activities must be desexed after 6 months of age.
Identified and Microchipped – All pets must have ID tags or microchips for safety.
Non-Aggressive and Non-Dangerous – We cannot accept pets with a history of biting, attacking, or aggressive behavior toward humans or other animals.
Able to Eat and Move Normally – Pets should be able to eat, drink, and move without assistance unless special care arrangements have been made in advance.
Medication and Special Needs (if declared) – Pets on medication or with special needs are accepted with clear written instructions and owner consent.

For the safety and comfort of all pets and staff, we cannot accept:

Pets showing signs of contagious disease (e.g., kennel cough, ringworm, parvovirus, cat flu).
Pets with untreated flea, tick, or worm infestations.
Unvaccinated or incomplete vaccination status (unless exempt with veterinary documentation).
Aggressive or dangerous pets with a history of biting or attacks.
Pets that are pregnant or in heat (oestrus).
Pets with severe mobility issues that require full physical support (unless prior arrangements are made).
Pets requiring specialized medical care (e.g., post-surgery recovery, IV medication) without veterinary supervision.
Pets under 10 weeks old or not yet fully weaned.