Level of Professional Care Others Can’t Match
At Sweet Home Pet Care, we deliver a higher standard of professional care built on training, accountability, and transparency. From uniformed, police-checked staff and secure access protocols to documented visits and clear quality controls, every part of our service is designed to protect your pet and your home. This isn’t informal or app-based sitting , it’s structured, responsible care you can trust.
Full Transparency
-
Body-Worn Cameras:
Our sitters wear a body-mounted camera during visits, creating a clear, honest record of the service provided.
What this gives you:
-
Full transparency of each visit
-
Trust built on visibility, not promises
-
Protection in case of misunderstandings or incidents
It’s not about surveillance — it’s about openness, protection, and trust for everyone involved.
-
Uniformed Staff and Visible ID Cards : Every Sweet Home Pet Care sitter arrives in a clearly branded uniform.
What this gives you:-
Visual confirmation of legitimacy
-
Professional appearance and conduct
-
Clear accountability
-
Reduced risk of impersonation
-
Peace of mind for families, seniors, and children
-
Security
Our sitters follow strict, professional entry and exit protocols designed to keep your home safe, respected, and protected at all times.
Access is managed only through approved methods such as smart locks, secure key boxes, or your nominated entry system — never through informal key handovers or unsecured arrangements. Every entry and exit is treated with care, responsibility, and accountability.
-
What this gives you:
-
Confidence that your home is accessed only by authorised staff
-
Secure handling of your keys and access details
-
Clear entry and exit accountability
-
Reduced risk of security breaches or unauthorised access
-
Peace of mind that your home is respected as if it were our own
-
It’s not about restrictions — it’s about protection, responsibility, and trust for your home and your family.
Emergency Care
Our sitters are trained to respond calmly and responsibly in urgent situations, with clear procedures in place to protect your pet’s health and wellbeing.
If an emergency occurs, we provide immediate basic first aid where appropriate, contact you right away, and follow your nominated emergency plan — including contacting your preferred vet or emergency hospital if needed.
What this gives you:
-
Fast, calm response in urgent situations
-
Clear communication with you and your nominated contacts
-
Professional handling of emergencies and unexpected events
-
Reduced risk of delays when urgent care is needed
-
Confidence that your pet is protected even when you’re not reachable
It’s not about expecting emergencies — it’s about being prepared, responsible, and ready to protect your pet when it matters most.
What Makes Us Different
Services | Sweet Home Pet Care | App-Based Sitters | Independent Sitters |
|---|---|---|---|
Real-time pet care video streaming with private, secure link | ✓ | ✗ Not available | ✗ Not available |
Body-worn cameras for full transparency during every visit | ✓ | ✗ Not used | ✗ Not used |
Owners can watch the entire visit live — from check-in to check-out | ✓ | ✗ No live visit streaming | ✗ Not supported |
Accurate service time verified by digital access logs, GPS tracking, real-time notifications & live camera streaming | ✓ | ✗ No verified timing system; relies on sitter honesty | ✗ No tracking or time verification |
Security protocol customised to your home type (house, townhouse, apartment) | ✓ | ✗ No structured protocol | ✗ None |
Smart key access (no loose keys or key-loss risk) | ✓ | ✗ Not offered | ✗ Not standard |
Smart keybox for secure backup key storage | ✓ | ✗ Not provided | ✗ Rarely used |
All home and key access digitally logged and reportable | ✓ | ✗ No access log system | ✗ No audit trail |
Police-checked employees | ✓ | ~ Police checks optional | ~ Varies;
must be confirmed by owner |
Certificate II/III animal care trained staff | ✓ | ~ Not required | ~ Varies;
no standard requirement |
Fully insured business | ✓ | ~ Platform cover only for booked jobs | ~ Not guaranteed |
Formal emergency protocol + vet transport during visits | ✓ | ~ Sitter decides independently | ~ No structured procedure |
Behaviour & health monitoring every visit | ✓ | ✗ Not required | ✗ Not standard |
Photos + detailed written visit report | ✓ | ~ Photos common; reporting varies | ~ Informal updates only |
All species covered (dogs, cats, birds, rabbits, fish & more) | ✓ | ~ Mostly dogs & cats | ~ Depends on sitter |
Supervised & quality-controlled staff | ✓ | ✗ No direct supervision | ✗ No oversight |