When You Return Home-Final Step | Sweet home pet care and services

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Final Step -When You Return Home

Your booking is officially closed after:

✔ You return home
✔ You confirm your pet and home are safe
✔ All keys are returned & signed for
✔ All Sweet Home tools are collected
✔ Access permissions are removed
✔ Service completion form is signed
✔ Any emergency deposit balance is refunded

Only after these steps is the booking fully completed.

For a comprehensive explanation of each step, please review the detailed guidelines provided below.

We understand that travel plans can change.
For the safety of your pets and your home, You must inform us immediately if:

You return earlier than your scheduled end date

You expect to return later than planned

You want to extend your booking

Someone else is entering your home during our service

You need to cancel the remaining visits

This ensures:

Your pet is not left alone without care

We do not enter your home when you are present

We avoid overlapping access

Your home remains safe and secure

If you return earlier than planned:

Please notify us as soon as you arrive home.

Any completed or same-day scheduled visits remain chargeable.

Future visits will be cancelled safely.

If you return later than planned:

We will continue visits only if safety permits and staff are available.

Extra visits are charged at the %20 of normal rate.

If we cannot continue safely, we will advise you immediately and help with alternatives.
At the end of your booking:

You must confirm:

Your pets are safe and back in your care

Your home is secure and in the expected condition

You no longer require our access or visits

This confirmation helps us close your booking in our system and ensures your home is no longer accessed by staff.
Once your booking has ended:

We will arrange a handover to

Return your physical keys (if applicable)

Collect our equipment (smart key box, padlocks, tags, codes, cameras, etc.)

Deactivate staff access from your smart lock

Remove temporary access permissions from our security apps

Confirm the home is safely locked before we leave

Key Return Confirmation

For your protection and ours, you must sign the Key Return Form, confirming:

You have received all your keys back

Our tools and access items have been collected

You understand that your booking has officially ended

We have no further access to your home

This ensures full transparency and a secure end to our service.
You will be asked to sign a short Service Completion Acknowledgement, confirming:

Your pets are now in your care

You are satisfied that your home is secure

You understand that all responsibilities transfer back to you

All agreed visits have been completed

Any additional charges (if applicable) will be sent separately

This protects both parties and ensures a clean, safe transition.
If you have paid an Emergency Care Plan Deposit, here is how it works:

Deposit Amount:

A fixed amount paid at the start of your booking (to cover emergency vet costs, medication, transport, etc.).

Our obligations:

We will only use your deposit if:

Your pet needs urgent veterinary treatment

Medications or special supplies are required

Emergency transport is needed

Vet invoices or emergency items must be purchased

We will always try to notify you first unless immediate action is required to protect the animal.

Deposit Refund Policy

If no emergency costs occurred, we will refund 100% of your deposit.

If emergency costs were used:

We will:

Send you a full itemised invoice or receipts (vet bills, medications, transport fees, etc.)

Deduct the total amount from your Emergency Care Deposit

Refund the remaining balance to you within 3–4 business days

If emergency costs exceed your deposit:

We will send you all invoices

You will be responsible for paying the outstanding balance directly to the vet or to us (depending on the situation)

We will never charge you without clear documentation.